Executive Work From Home - ERP/CRM/LMS Products

The Support Executive is the first point of contact for clients needing assistance. Jupsoft provides ERP, CRM and LMS software for business. Your job is to help customers solve their daily problems and make sure they have a smooth experience with our tools. Good communication skills, a problem-solving knack and a friendly helpful attitude are needed.

Job Role:

Talk to clients on the phone, by email, or through our ticketing system. Assist with login issues, password resets, and basic navigation issues. Help them to avoid permission errors as well.
Log every problem in our ticketing system. Follow each ticket to resolution. Close tickets in a timely manner and within our SLA limits.
Escalate any difficult or open issues to the senior support team. Make sure they have all the details they need to take over.
Write down what each issue was and how it was solved. Keep these records clear and easy to read later for the team.
Help clients use our ERP, CRM, and LMS tools well. Show them how features work when they get stuck. Guide them through steps via chat or call.

Qualifications:

• 12th pass or graduate degree (any stream).
• Good written and verbal English. 
• Comfortable communicating with clients by phone, chat, or email.
  Ability to use computer skills.
• Knowledge of ticket systems and software tools.
• Some knowledge of how ERP, CRM or LMS systems work is a plus but not required – we will train you.
• Patience and a cool head when clients get stuck or frustrated.
• Good problem-solving ability. 

Working Hours:

Full-time role. Flexible working hours with fixed time for team meetings.

Salary and Benefits
Salary: ₹ 10,000-15,000 monthly. No need to travel; work from home. You are trained before you begin. A friend crew that supports your growth.

Who Should Apply:
Freshers who want to help people solve problems. All streams run out. Anyone looking to begin a career in tech support.

How to apply?
Click on the Apply Now button below. Enter your name, email and phone number. Upload PDF Resume. Fill out the form and we will contact you within a few days.
No application fee. It’s a free process.